Refund policy
📦 RETURN & REFUND POLICY
Primivo Medical
Returns
We want you to be confident in your purchase. If you are not satisfied, you may request a return within 14 days of delivery.
To be eligible for a return:
- The item must be unused and in original condition
- Packaging must be intact
- Proof of purchase is required
Non-Returnable Items
Due to the nature of medical and safety equipment, the following items cannot be returned unless faulty:
- Opened or used defibrillator electrode pads
- Batteries (if opened or installed)
- Special order or customised products
Faulty or Damaged Goods
If your item arrives faulty or damaged:
- Notify us within 72 hours of delivery
- Provide photos and a description of the issue
We will:
- Repair, replace, or refund in line with Australian Consumer Law
Refunds
Once your return is received and inspected:
- Approved refunds will be processed to your original payment method
- Please allow 5–10 business days for processing
Shipping costs are non-refundable unless the product is faulty.
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty
- We recommend using a tracked service
Contact
For returns, contact:
admin@primivo.com.au
🔐 PRIVACY POLICY
Primivo Medical
Overview
Primivo Medical is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We Collect
We may collect:
- Name, email, phone number
- Business details (for wholesale accounts)
- Billing and shipping address
- Purchase history
- Website usage data (cookies, analytics)
How We Use Your Information
We use your information to:
- Process orders and deliver products
- Provide customer support
- Manage wholesale/reseller accounts
- Improve our website and services
- Send relevant updates and marketing (you can opt out anytime)
Sharing of Information
We do not sell your personal information.
We may share data with:
- Payment providers
- Shipping carriers
- Service providers (e.g. email, analytics)
Data Security
We take reasonable steps to protect your information using:
- Secure payment gateways
- SSL encryption
- Access controls
Access & Correction
You may request access to or correction of your personal information at any time.